In her expanded role, Miller is now also responsible for setting the retention strategy for all customer touchpoints and evolving the support model to give customers the best experience possible. Miller already led LastPass' Customer Success team, helping our business customers find value throughout the customer lifecycle. Since joining the company in 2017, Abby Miller has played a pivotal role in shaping how LastPass approaches customer success and has helped define and execute the company's retention strategy across all customer segments. He's also previously served as Chief Financial Officer at Kenna Security and Whitehat Security. Prior to joining LastPass, Murphy served as Chief Financial Officer at Qualio, a SaaS B2B life sciences provider. LastPass has enormous potential ahead of it, and I'm looking forward to getting started." Murphy adds: "I'm eager to immerse myself with the team and drive LastPass' financial objectives forward for our customers and shareholders. As LastPass looks to scale its business, he is also responsible for developing internal processes and technology stacks to further enable these objectives and to create comprehensive financial plans across all aspects of the organization. In his new role, Murphy is tasked with developing and implementing LastPass' financial strategy alongside the company's board of directors and executive staff. We are confident he'll have a significant impact on the continued development of a highly effective and results-driven business." "Having worked with Terry previously, I've experienced how skilled and capable he is in fostering a culture of accountability, growth and openness. "As LastPass expands its leadership team and looks to the future, we're thrilled to welcome Terry to the team," said Karim Toubba, Chief Executive Officer of LastPass.
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